Skip to main content
What do I do if I need a new DBS?
Stephen Paul avatar
Written by Stephen Paul
Updated this week

To start picking up shifts with Florence in England and Wales, you'll need an enhanced Disclosure and Barring Service (DBS) check and valid DBS certificate.

If you need a new DBS, we can apply on your behalf. The cost of a Child and Adult Workforce DBS is £61.30, but we'll reimburse you once your police checks have cleared and you've worked two shifts with Florence.

To proceed with your DBS application, you'll need to provide:
• A photo ID (for example, a valid driver’s licence, passport or biometric residence permit).
• Two supporting proof-of-address documents.

Proof-of-address documents we can accept include:
• Utility bill (except mobile phone) dated within the last three months.
• Bank or building society statement dated within the last three months.
• Credit card statement dated within the last three months.
• Council tax statement dated within the last 12 months.
• P45 or P60 dated within the last 12 months.
• Mortgage statement dated within the last 12 months.
• Tenancy agreement dated within the last 12 months.

Please send these documents with the subject ‘DBS request’ to [email protected].

Once we've made an application on your behalf, you'll get an email with a link to complete your part of the application, including payment.

After you've received your DBS, you have 28 days to upload it to the Update Service (https://www.gov.uk/dbs-update-service).

If you have a conviction that you think will be flagged on your DBS, find out what to do here (https://help.florence.co.uk/en/articles/6158498-i-have-a-conviction-on-my-dbs).

Important: If you currently have a DBS but it's not on the Update Service, we'll need to apply for a new one for you.

Did this answer your question?