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What do I do if my DBS was issued in the last three years but isn't on the Update Service?
What do I do if my DBS was issued in the last three years but isn't on the Update Service?
Emily MacMaster avatar
Written by Emily MacMaster
Updated over a week ago

To start picking up shifts with Florence in England and Wales, you'll need an enhanced Disclosure and Barring Service (DBS) check and valid DBS certificate.

If you have a copy of a third-party DBS certificate that's been issued within the last three years but isn't on the Update Service (https://www.gov.uk/dbs-update-service), you can submit it to us and we'll use it to apply for a new Child and Adult Workforce DBS for you. We'll let you know if you're able to start working while your new application is processing.

To proceed with your DBS application, you'll need to provide:
• A photo ID (for example, a valid driver’s licence, passport or biometric residence permit).
• Two supporting proof-of-address documents.

Proof-of-address documents we can accept include:
• Utility bill (except mobile phone) dated within the last three months.
• Bank or building society statement dated within the last three months.
• Credit card statement dated within the last three months.
• Council tax statement dated within the last 12 months.
• P45 or P60 dated within the last 12 months.
• Mortgage statement dated within the last 12 months.
• Tenancy agreement dated within the last 12 months.

Please send these documents with the subject ‘DBS request’ to [email protected].

Once we've made an application on your behalf, you'll get an email with a link to complete your part of the application, including payment. The cost of a Child and Adult Workforce DBS is £45.20, but we'll reimburse you once your police checks have cleared and you've worked your first shift with Florence.

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