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Why have my training certificates been rejected?
Why have my training certificates been rejected?
Emily MacMaster avatar
Written by Emily MacMaster
Updated over a week ago

As part of your registration with Florence, we'll need to make sure your training meets our compliance requirements.

Here are some reasons why your training certificate might be rejected:
• Your certificate has expired.
• Your certificate isn't CPD-accredited, or we can't confirm that it meets Core Skills Training Framework (CSTF) requirements.
• There’s no name on your certificate.
• The name on your certificate doesn't match your name.
• Your certificate is for a different module.
• Your certificate image is blurry.

If you need to update your certification, you can complete all mandatory modules for free on Florence Academy ( Any essential modules you complete will automatically appear on your Florence profile.

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