In order to work with Florence, we need evidence of training dated within the last 12 months to ensure you meet our compliance criteria. If you do not have these training certificates from a different provider, you can complete all mandatory modules on Florence Academy.

If you have uploaded your own certificates from a third-party training provider and they have been rejected, it will usually be for one of the following reasons;

  • Your training certificate was issued over 12 months ago and there is no expiry date on the certificate.

  • Your Certificate cannot be validated as being CSTF (Core Skills Training Framework) aligned.

  • There is no name/a different name on the certificate

  • The certificate does not cover the module it has been uploaded for.

  • You have uploaded a blurry image

If we cannot accept your certificate, don't worry. You can complete the module on Florence Academy by clicking here.

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