If one of your references has been rejected, this might be because:
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• A nurse referee has entered an incorrect NMC pin.
• The reference doesn’t include enough information.
• The reference is the same as one already on your profile.
• The referee has used a personal, rather than a professional, email address.
• We can't verify the referee's company.
• The referee isn’t senior enough.
• The referee denies providing the reference.
• Your reference doesn’t match your work history.
• We can't use the reference to prove your minimum work experience.
• The referee has a caution or interim suspension associated with their NMC pin.
• We can't use the reference to confirm your clinical experience.
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You can find out who you can use as a reference here (link: https://help.florence.co.uk/en/articles/6175894-who-can-i-use-as-a-reference).
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​Important: Your first reference needs to come from a UK source to confirm your UK-based care experience. If you've provided an overseas reference as your first reference, this is another reason it may have been rejected.
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If you have any questions about references, get in touch on live chat or at [email protected] and we'll be happy to help.
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