You can find the Florence Academy refund policy, including details on training fee refunds, within our terms and conditions.
Cancellation and Refund policy
Under UK law, you may have the right to cancel or request a refund under certain circumstances, in accordance with this policy.
Refunds or cancellations can only be issued if:
You have requested it within the 14 day cooling off period which begins on the day you first paid for the course
You have not downloaded, accessed or viewed the certificate of completion on the course
If you are entitled to a refund, we will refund you on the credit card or debit card used by you to pay for access to the course/s. For online training refunds, ensure all criteria are met, including completion of training, submission of proof of payment and training certificate, and working two shifts with completed timesheets. To request a refund, gather the required documentation and email your request to the relevant Florence support team at [email protected] or [email protected]. Florence will verify your submission, and you will be notified once the refund is processed. Please allow reasonable processing time.
Please see the full terms & conditions here.