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Understanding User Roles

Written by Tom

Our system uses a tiered permission structure. Each role inherits the permissions of the one below it, adding new capabilities as you move up.
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Unit Manager

This is the most basic level of access, designed for staff who manage the day-to-day approval process.

  • Can approve applications for shifts.

  • Can approve timesheets.


Location Manager

This role is for those responsible for posting shifts and managing a single location. It includes everything a Unit Manager can do, plus:

  • Can post shifts.

  • Can add and manage units within their location.

  • Can add new unit managers.


Regional Manager

Designed for managers who oversee multiple locations within a specific region. It includes everything a Location Manager can do, plus:

  • Can see stats spanning all locations within their assigned region.

  • Can publish shifts for any location in their region.

  • Can add new locations and location managers.


Company Director

This is the highest level of administrative access with full control over the account. It includes everything a Regional Manager can do, plus:

  • Can add new regions.

  • Can change company-wide settings.

  • Can manage access for all other users.

For a full breakdown of each permission toggle, see Managing User Permissions & Access.

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