Guidance for Healthcare Organisations
How to Block a Healthcare Professional
How to Rate a Professional (and Why It's Important)
How to View and Manage Shift Rates
How to Report a Clinical Incident or Complaint
How to Approve or Reject a Timesheet
Adding New Users
View and Print a Professional's Profile Snapshot
How to Give Feedback or Raise a Non-Clinical Complaint
How can I update my unit description?
Cancellation Policy for Care Organisations
Posting Custom shifts
How to Use Direct Invites
How to post shifts
Using and Managing Shift Presets
How to Use Pre-arranged Shifts
Invoicing Queries
Why do I have a worker booked onto a shift that I didn't approve?
How much does Florence cost?
How to See Who Is Booked for a Shift
Posting ASAP Shifts
How to Use Favourites to Rebook Preferred Professionals
A Guide to Navigating Your Dashboard
Location Settings and Safety Centre
Essential Information
Notification Preferences
Location Welcome Packs
Understanding User Roles
Logging In to Florence
How to Review and Manage Shift Applicants
How to Edit a Shift
Cancelling a Shift
How to Handle a No-Show
How to Add Your Bank and Permanent Staff
How to Deactivate or Remove a Staff Member
Features Available: Skills
Features Available: Constraints
Features Available: Bank Manager
Features Available: Florence Academy
Features Available: Agency Manager
Features Available: Reporting Suite
What Types of Healthcare Professionals are on the Florence?
How to Verify a Professional's Identity Using Their Digital ID Badge
Coronavirus (COVID-19) guidelines for Florence care organisations
How does Florence ensure the clinical compliance of care professionals?