If a member of your bank or permanent staff no longer works at your location, you can deactivate their profile. This will remove them from your active staff list and prevent them from receiving any future shift notifications for that location.
This guide shows you the process for deactivating and, if needed, reactivating a staff member.
Understanding Deactivation vs. Deletion
It's important to know that this process deactivates the user, it does not permanently delete them.
✅ The staff member is removed from your active list and stops receiving shift alerts.
✅ Their historical data, such as past shifts worked, is preserved for your records.
✅ The action is fully reversible. You can reactivate them at any time if they return.
How to Deactivate a Staff Member
From the main menu, hover over the ‘Staff’ tab and select ‘Your Staff’ from the dropdown.
Use the search bar on the 'Your Staff' page to find the employee you wish to deactivate.
Click on their name to open their full profile.
Navigate to the ‘Employment Details’ tab within their profile.
Click the ‘Deactivate user at location’ button.
A pop-up will ask you to confirm. Click ‘Confirm’ to complete the process.
The staff member is now inactive and will no longer appear in your main staff list.
How to Reactivate a Staff Member
If a staff member returns and you need to add them back to your active list, you can easily reactivate them.
On the ‘Your Staff’ page, use the filter options to view your ‘Deactivated’ staff members.
Find the person you wish to reactivate and click on their name to open their profile.
Go to the ‘Employment Details’ tab.
Click the ‘Reactivate user at location’ button. The staff member will now be active again and can receive shift notifications.