Resending the Worker App Setup SMS
If a worker has not received their SMS to access the Florence Worker App, they can request a new one by following the steps below.
Step 1: Open the link
Ask the worker to open the following link:
👉 http://flex.florence.co.uk/cw/v2/auth
This process must be completed by the worker themselves.
Step 2: Enter phone number
The worker should enter their own mobile phone number.
This can be used if:
The worker did not receive their original SMS
The original message was deleted
Step 3: Enter verification code
The worker will receive an SMS containing a 6-digit verification code
They must enter this code on the screen to continue
Once verified, the worker will be able to set up and access the Florence Worker App.
What the worker can do in the app
From the Worker App, they can:
View and apply for shifts
Request leave
Manage availability and profile details
If the worker does not receive the SMS
Check that the phone number:
Is correct
Matches the number saved in the Employee Staff Area under the worker’s details
If the issue continues, please contact your Florence account manager for further support.