How do I report an incident?
Emily MacMaster avatar
Written by Emily MacMaster
Updated over a week ago

If there's been an incident during a shift with one of our care professionals, please let us know straight away.

We have a dedicated governance team that's responsible for handling clinical incidents or complaints, both for our care professionals and the care organisations we work with.

Call us on 0203 911 2555 or email [email protected] and a member of our team will discuss the issue with you and talk through the next steps.

Depending on the severity of the incident, we might ask for a short written statement to be able to investigate this further.

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