We know cancellations are sometimes unavoidable.

However, cancellations at the last minute (defined as within 24 hours of your shift start time) can be very damaging for care teams, services and residents.

Cancelling shifts multiple times at the last minute, or not attending a shift without cancelling first, will result in immediate suspension from Florence.

If you cancel three shifts last minute

If you cancel three shifts less than 24 hours before shift start within any 30 day period, you will be immediately suspended from using Florence for three months.

During this time, you won’t be able to book new shifts, attend any booked shifts, submit timesheets, or access your account.

If you don’t attend a shift you booked

If you do not cancel a shift and then do not attend the booked shift, your account will be immediately suspended for three months.

If a care organisation cancels your shift last minute

If a care organisation cancels three less than 24 hours before starting, within 30 days of each other, they’ll be investigated by a member of our team to stop this from happening.

If you are turned away from a shift

If you are turned away from a shift you were confirmed to work which wasn’t cancelled, you may be able to get compensation. Please contact your account manager to arrange this.

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