We believe in transparency at Florence, so we wanted to provide you with some more clarity on our cancellation policy. 

We understand that cancellations are sometimes unavoidable. However, cancellations at the last minute can be very damaging for nurses, carers, homes, and most importantly, the residents. This is why our system automatically tracks when a shift is cancelled less than 24 hours before a shift starts. 

If a home cancels 3 shifts, less than 24 hours before the start of a shift, within 30 days of each other - they’ll be investigated by a member of our team to stop this from happening. Remember, if you are turned away from a shift you were confirmed to work which wasn’t cancelled, you may be entitled to some compensation, so make sure to contact your account manager.  

Equally, if you cancel 3 shifts less than 24 hours before the shift starts, within 30 days of each other, you won’t be able to book any new shifts until you’ve spoken to a member of the team or your account manager to discuss the situation. During this time, you’ll still be able to attend any booked shifts, submit timesheets, and access everything on your account.

Communicating about cancellations is the most important thing, that’s why we encourage you to cancel any booked shift you can no longer attend as soon as possible on the platform. If you do not cancel a shift on the platform and then do not attend the booked shift, your account will be placed immediately on hold. 

We hope this information has provided some clarity on our policy, but if you have any further questions, please feel free to get in touch. 

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