Working with Florence
I have a question about a payment or payslip
When will I be paid?
Where can I download my payslips?
How can I update my bank details?
How does holiday pay work?
I need help with my holiday dates
What do I do if I've forgotten my login details for Pay Circle?
Statutory Sick Pay (SSP)
Maternity Pay
Understanding Your Updated Pay Rate
How can I check what shifts I've booked?
Why am I seeing available shifts that are so far away?
What is Florence's Cancellation Policy for care professionals?
How do I book shifts?
How do I cancel an upcoming shift?
Can I remove a shift application before being approved?
What are shift invites?
Are there shifts available near me?
Concerts for Carers: how to get live event tickets as a Florence nurse or carer
Discounts for carers: how to get discounts as a Florence nurse or carer
There are no shifts in my area, what do I do?
How do I apply for a hardship fund grant?
How do I contact Florence in an emergency?
Can Florence provide confirmation of employment for my visa application?
Mental Health Support
Maternity Pay
Requesting deletion
How do I add skills to my profile?
What do I do if I don't have a PVG that's been issued in the last 12 months?
I have experience in a mental health setting
I need help renewing my training certificates
How do I update my home address?
I have experience as a support worker. How can I see available support shifts?