Florence

How do I cancel a shift?

Stephen Paul

Working with Florence

How do I submit my timesheet?

I didn't take a break during my shift. What do I put on my timesheet?

How do I change the start time or end time on my timesheet?

How long will it take for my timesheet to be approved?

Timesheets

I have a question about a payment or payslip

When will I be paid?

Where can I download my payslips?

How can I update my bank details?

How does holiday pay work?

I need help with my holiday dates

What do I do if I've forgotten my login details for Pay Circle?

Statutory Sick Pay (SSP)

Maternity Pay

Understanding Your Updated Pay Rate

Important information regarding the changes being made due to the IR35 tax legislation.

IR35 update article

Pay & Payslips

I don’t understand my pension contributions

I have multiple jobs. What does this mean for my tax?

I think my tax code is incorrect?

How do I opt out of the pension scheme?

Tax & Pension

How do I enable Instant Pay on my approved timesheet?

Instant Pay

How can I check what shifts I've booked?

Why am I seeing available shifts that are so far away?

What is Florence's Cancellation Policy for care professionals?

How do I book shifts?

How do I cancel an upcoming shift?

Can I remove a shift application before being approved?

What are shift invites?

Are there shifts available near me?

Shifts

I have a question about my Florence ID or uniform

Clothing guidelines for nurses and healthcare assistants

Working for Florence: what to wear

Digital ID badges

Uniform

How does the Florence rating system work?

Are ratings anonymous?

How do I rate a care home?

What are my ratings based on?

What do I do if I think I've been rated unfairly?

How can I increase my Florence rating?

Why is my Florence rating so low?

Ratings

How do I reset my password?

How do I change my password?

Password

Concerts for Carers: how to get live event tickets as a Florence nurse or carer

There are no shifts in my area, what do I do?

How do I apply for a hardship fund grant?

How do I contact Florence in an emergency?

Can Florence provide confirmation of employment for my visa application?

Mental Health Support

Requesting deletion

Other

How do I add skills to my profile?

What do I do if I don't have a PVG that's been issued in the last 12 months?

I need help renewing my training certificates

How do I update my home address?

I have experience as a support worker. How can I see available support shifts?

Updating my profile & training

Can Florence provide a reference for my tenancy or mortgage application?

Can Florence provide a job reference?

Who can I use as a reference?

References

What to do if you arrive at a home with a suspected case of COVID-19

Coronavirus (COVID-19) guidelines for Florence care professionals

Coronavirus

Find answers and get help from Intercom Support and Community Experts

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