We believe in transparency at Florence, so we wanted to provide you with some more clarity on our cancellation policy. 

We understand that cancellations are sometimes unavoidable. However, cancellations at the last minute can be very damaging for nurses, carers, homes, and most importantly, the residents. This is why the system automatically tracks when a shift is cancelled less than 24 hours before a shift starts. 

Should a nurse or carer cancel more than 3 shifts at the last minute within 30 days of each other, we prevent them from applying for further shifts or receiving shift invitations until the circumstances have been reviewed by our team. This is so you can be sure that only the most reliable nurses and carers pick up your shifts. 

In light of this, should you cancel less than 24 hours before the start of the shift more than 3 times in any 30 day period, Florence reserves the right to put your account on hold. Communicating about cancellations is key, so please also be aware that if you do not cancel a shift on the platform and the nurse or carer arrives to work the shift, you may be subject to pay them compensation. 

We hope this information has provided some clarity on our policy, but if you have any further questions, please feel free to get in touch. 

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