If you feel you have not been rated fairly, please get in touch with Florence and your account manager first. We will be able to liaise with the home on your behalf and see what may have happened on shift, and pass this feedback on to you. 

If you are unhappy, we also suggest that you do not book future shifts at this home, we will help you find better suited shifts.

If you are receiving consistent ratings of 4, and are unsure what more you can do to enhance your performance, the best option is to speak with the home directly for feedback and to see what you might be able to do differently to up the rating. 

Did this answer your question?