If you feel you've not been rated fairly, please get in touch with your account manager. They'll be able to speak with the care organisation on your behalf to find out what happened.
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If you're unhappy with your experience during a shift, please also speak to your account manager. If you choose not to book future shifts with a particular care organisation, we'll be happy to help you find better-suited ones.
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If you're consistently getting ratings of 4 and would like some tips on improving your performance, the best option is to speak with care organisations directly for feedback. This shows your commitment to delivering excellent care and can help you understand what you could do differently to boost your rating.
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