You are rated on the following categories: punctuality, documentation, safety, effectiveness and care. The home manager, nurse in charge or relevant staff in charge of the Florence account will rate you based on their observations or on the feedback they have received. 

Although the manager may not always be present while you’re working, they make sure to discuss your shift with a member of staff who was present during the shift before leaving a rating, to make sure that they are accurate. 

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