Although the pandemic is behind us, COVID-19 is still a risk for the most vulnerable and should be taken seriously. That's why we've put these guidelines in place.
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​The symptoms of COVID-19 are:
• Cough
• Shortness of breath
• Raised temperature
• Loss or change to your sense of smell or taste
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If you experience these symptoms, or have been in contact with someone who has tested positive for COVID-19, please tell us immediately. You can email your account manager directly or let us know at [email protected] or on 0203 911 2555.
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​Follow these steps if you begin having symptoms during a shift:
• Self-isolate in a contained office space.
• Stay two metres away from others.
• Do not use communal areas.
• Call 111 for advice.
• Report your illness to the home manager or nurse in charge.
• Report your illness to us.
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​What will happen next?
When you report your illness to us, we'll talk to you about what to do next, depending on the situation.
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If you tell us you have tested positive for COVID-19 or have been in close contact with someone who has tested positive for COVID-19 and has symptoms, we will:
• Pause your Florence account, so can't book shifts while you're ill.
• Cancel any upcoming shifts until you're fully recovered.
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​This is to prevent the spread of infection.
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Your account manager will keep in contact with you and offer support where possible.
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​When can you book shifts again?
You'll be able to start booking shifts again once you tell us you've tested negative for COVID-19, or that you're fully recovered and well enough to work.
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If you have any questions, please get in touch with us on 0203 911 2555 or at [email protected]. You can also talk to your account manager directly.
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For the most reliable source of information about coronavirus, please visit the NHS website (https://www.nhs.uk/conditions/coronavirus-covid-19/).
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