As the COVID-19 outbreak continues to spread, you may find yourself attending shifts at a home, where there is or has been a suspected case of COVID-19. We know that this can cause a level of anxiety, so Florence is here to support you to achieve the best outcome in this situation. 

The steps below will guide you through how to navigate this situation. 

  • If you arrive at a care home and are informed of a suspected case amongst the residents, don't panic. We recommend that you speak with the home manager, deputy manager or nurse in charge in this instance, to get more of an understanding of the situation. 

  • Ask about the availability of PPE and confirm the home’s expectations of you, in relation to the direct care you will be providing. You will need to ensure you wear the appropriate PPE and avoid prolonged exposure to those residents with suspected cases. 

To get more information on this, please refer to our blog post about the necessary PPE as recommended by Public Health England here.  

  • During your shift, you should closely follow all infection control measures. This includes effective handwashing and changing in and out of your uniform upon arrival and when leaving the shift. 

  • Remember to take regular breaks and stay well hydrated. This will help you to be alert to the symptoms of the virus and will help you in your clinical decision making.

  • If you decide, after you have been given all of the information, that you do not wish to stay for the shift, please inform Florence as soon as possible. This will help us to work with the home to fill your shift as soon as we can. You can contact your account manager directly by calling us on 0203 911 2555, or you can let us know via our live chat.

Florence will endeavour to alert you of any care homes that have informed us they have suspected cases, prior to your shift. If you are informed of a suspected case only upon arrival at the home, please inform Florence after your shift, so we can track these cases and continue to ensure your safety. 

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