Why has my Right to Work document been rejected?

If proof of your right to work in the UK hasn't been approved, we'll email or call you to tell you why.
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​Some reasons for this might be:
• Your document is under a different name.
• Your document is expired (if it’s not a UK or Irish passport).
• The image isn't high enough quality.
• You've uploaded a document we can't use to confirm your right to work.
• You haven't uploaded all the supporting documents we need.
• Your details don't match your document.
• You haven't completed the entire application.
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​Important: If you're on a Skilled Worker (https://help.florence.co.uk/en/articles/6158696-i-am-on-a-skilled-worker-visa) or Student visa (https://help.florence.co.uk/en/articles/6158725-i-am-on-a-student-visa), we will need a share code that confirms your right to work in the UK. You can request a share code here (https://www.gov.uk/prove-right-to-work/get-a-share-code-online).
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If you have questions, or need help uploading your supporting documents, contact us through live chat or email [email protected].