‘Rejected’ means the care home manager has attempted to sign up through your referral link, but has been blocked from continuing. They won't be tracked as your referral, and won't earn a referral reward.

Why has my referral been rejected?

In most cases, your referral has been rejected because they have used the same email address to sign up for Florence in the past, before receiving a referral link.

In a small percentage of cases, they have been rejected because our fraud blocking rules have been triggered.

Tapping on a ‘rejected’ status in the app looks like this:

The date the care home was referred on and rejected is shown at the bottom of the screen.