If something's gone wrong, we want to put it right. We recognise that there will be occasions when customers, users of the platform, or others may be dissatisfied with aspects of the care and services provided. Dealing with complaints in a timely manner is our priority, and we will always seek a satisfactory resolution to your problem.
We have a dedicated governance team that's responsible for handling clinical incidents or complaints, both for our Care Professionals and the Care Organisations we work with. If you need to make a complaint or report an incident, please send an email to [email protected].