This can happen through our Instant Book feature, which is designed to help you fill shifts much faster with your most trusted professionals.
It allows workers you've added to your 'Favourites' list to accept and book shifts without you needing to manually approve their application first. This guide explains how it works and how you can control it.
Understanding the "Instant Book for Favourites" Feature
To save you time and help you secure your preferred staff quickly, our system can automatically offer your new shifts to the professionals you have 'Favourited'. When one of these trusted professionals accepts the invitation, they are instantly confirmed for the shift.
How to Control This Setting
You are always in complete control of this feature. The setting is found on the shift posting page.
When you post a shift, you will see a toggle switch labelled ‘Send invitations to favourite and recommended workers’.
By default, this option is turned on to help you fill shifts as quickly as possible.
If you prefer to manually review every single applicant for a shift, simply turn off (de-select) this toggle before you click 'Post Shift'.
To continue using Instant Book to fill shifts faster with your trusted staff, leave the toggle turned on.
Managing Your Favourites
The Instant Book feature only applies to professionals you have personally added to your Favourites list. You can review and manage this list at any time.
See our guide: How to Use Favourites to Rebook Preferred Professionals