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Neutral Vendor: FAQ - Rates & Invoicing
Neutral Vendor: FAQ - Rates & Invoicing
Stephen Paul avatar
Written by Stephen Paul
Updated over a week ago

General Information

How do you define when a day shift starts or a night shift starts?

This is determined by the rate card submitted during registration with us.

DAY

NIGHT

Monday

08:00 - 19:59

20:00-07:59

Tuesday

08:00 - 19:59

20:00-07:59

Wednesday

08:00 - 19:59

20:00-07:59

Thursday

08:00 - 19:59

20:00-07:59

Friday

08:00 - 19:59

20:00-07:59

Saturday

08:00 - 19:59

20:00-07:59

Sunday

08:00 - 19:59

20:00-07:59


How do you define when a weekend shift starts & ends?

Unless specifically stated during registration with us a weekend shift would start at at midnight Friday into Saturday.

A weekend night shift will end at the start of the following day times shift on the Monday.


Does the rate change as the shift moves between day shift & night shift?

Yes it does.

Here is some examples:

Example Rate Card:

Title

Day Rate

Night Rate

Weekday Shift

£20

£30

Weekend Shift

£35

£40

Bank Holiday Night Shift

£35

£40

Shift 1

Using the example rate card above.

Shift times - 07:45-20:00 on a Tuesday.

  • 15 minutes would be at the night shift rate.

  • 8 hours would be at the day shift rate.

So what does this look like:

£7.50 - Night Shift Rate (£30 per hour)

£160 - Day shift Rate (£20 per hour)

Total - £167.50

*Breaks are currently deducted at the highest rate.

Shift 2

Using the example rate card above.

Shift times - 20:00-08:00 on a Friday.

  • 4 hours would be at the weekday night rate

  • 8 hours would be at the weekend night rate

So what does this look like:

£120 - Weekday Night Shift Rate (£30 per hour)

£320 - Weekend Night Shift Rate (£40 per hour)

Total - £440

*Breaks are currently deducted at the highest rate.

Shift 3

Using the example rate card above.

Shift times 09:00-15:00 on a Sunday.

The full shift would be paid at the weekend day rate of £35 per hour.

6 hours x £35

Total - £210

*Breaks are currently deducted at the highest rate.

Shift 4

Using the example rate card above.

Shift times - 20:00-08:00 on a Sunday.

  • 12 hours would be at the weekend night rate

So what does this look like:

£480- Weekend Night Shift Rate (£40 per hour)

Total - £480

*Breaks are currently deducted at the highest rate.

**Please note the rates and specifics above are for illustrative purposes only.


When submitting timesheets for Nurses who worked in charge, should their role on Florence state Nurse in charge to ensure appropriate rate for invoicing?

The role will be based on the shift the nurse is booked for. If a nurse is booked for a shift as a nurse in charge. This will be indicated in the role and also when submitting the timesheet.


Is the weekend rate different ?

This depends on what was agreed - please see your current agreed rates.


Is a bank holiday rate different?

This depends on what was agreed - please see your current agreed rates.


Agency Information

Agency - How do i know what the agreed rate is?

The rate is your agreed rate with the Health Care organisation.


Agency - How can we change the rate?

To have the rate amended you would need to submit a proposal to [email protected]


Care Organisation Information

Care Organisation - How can i check the rate agreed with an agency?

The rate is your agreed rate with the Agency.


Care Organisation - How can we change the rate?

To have the rate amended you would need to submit a proposal to [email protected]



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