Florence Healthcare Professional
If there's been an incident during a shift with one of our care professionals, please let us know straight away.
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We have a dedicated governance team that's responsible for handling clinical incidents or complaints, both for our care professionals and the care organisations we work with.
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Call us on 0203 911 2555 or email [email protected] and a member of our team will discuss the issue with you and talk through the next steps.
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Depending on the severity of the incident, we might ask for a short written statement to be able to investigate this further.
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​Other Agency Staff
If there's been an incident during a shift with another agencies worker, please ensure you contact the agency directly to ensure the situation is managed by the correct agency.