Who is Florence?
Florence is a modern staffing solution, it is a comprehensive software platform and marketplace designed to empower both care providers and professionals.
Our trusted platform is designed specifically for requirements of providers across the healthcare sector. It has a range of easy-to-use tools and features - so there’s more time available to deliver exceptional care.
Why You’re Using Florence
Your organisation has chosen Florence because it makes everyday tasks faster and easier. Here’s what it means for you:
Less paperwork - manage shifts, timesheets, and leave requests all in one place.
Instant updates - get notified about new shifts, cancellations, and rota changes straight away.
More control - view open shifts, request leave, and track your work directly from your phone.
Smooth communication - everything is centralised, so you always know what’s happening.
Getting Started with Florence
Your organisation can create your staff profile in two ways:
Organisation led setup
Your organisation creates your profile for you. Once it’s ready, you’ll receive a link via SMS or email to access Florence.Invite link setup
Your organisation sends you a link. You’ll need to follow the link and enter your details. Your organisation will receive a notification that your details have been submitted and these will need to be approved on their end.
You’ll only be able to access and use the Florence web app once your profile has been set up and/or approved.
Setting Up the Florence Web App
Once your staff profile has been successfully created/approved, you will receive an SMS link to our easy-to-use web app. Upon opening this link, you will be prompted to install the Florence web app to your home screen. This is to ensure easy access to your staff profile eliminating the need to follow the link each time.
After downloading the web app, you will be prompted to to enable your notification and location settings. We advise you to enable both of these settings to ensure you are obtaining all the benefits of the web app.
The benefits of enabling your notification and location settings are:
Notifications - receive notifications of new shifts, cancellations, and rota changes.
Location settings - allows you to clock in/out of your shifts, making timesheet approval fast and easy. Please note, your privacy is important to us, we only check your location the moment you clock in or out - Florence will never check your location outside these times.
Navigating the Florence Web App
Shifts -
Locate the “Find Shifts” tab at the bottom of the page, here you will be able view all available shifts. Click into the shift to view more information, if you are available and interested click apply for shift. Your application will be sent directly to your organisation who will review and approve/reject. You will be notified of the outcome once reviewed.
If you are successfully booked, the shift will appear in your “My Shifts” tab on the dashboard. If you’re no longer available, please click into the shift and cancel. You will be asked to provide a reason for the cancellation and Florence will notify your organisation.
Clocking in/out -
The clock in/out feature on the Florence app makes shift tracking simple, accurate, and paper-free. It ensures your working hours are logged automatically and verified by location, so there’s no need to chase timesheets or worry about manual errors.
(Fore more information on how to clock in/out of your shifts - Please read this article)
Request Leave -
You can submit holiday requests directly in the app, track their approval status, and see your remaining entitlement at a glance.
This reduces admin workload and ensures your leave is accurately reflected in the rota and payroll. It also helps managers plan ahead and avoid scheduling conflicts, so everyone stays informed and shifts run smoothly.
(For information on how to submit leave requests - Please read this article)
Florence is here to make your working life simpler and smoother. With everything you need in one place, you’ll spend less time on admin and more time focusing on the care you provide. From instant updates to easy shift management, Florence puts you in control and keeps you connected. Once you’re set up, you’ll have a tool that supports you every day - helping you work smarter, not harder.