What are Leave Types?
Leave types define the categories of absence that can be recorded for your staff — for example Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, and Unpaid Leave. Each leave type can have its own rules around allowances, how it appears on the rota and feeds into payroll calculations.
⚠️ Leave types are set up by the Florence team during the onboarding/implementation phase. This article explains what is configured and what to do if you need changes after go-live.
What Gets Configured During Onboarding
During implementation, the Florence team will set up:
Leave type names — the categories relevant to your organisation (e.g. Annual Leave, Sick Leave, Maternity, Paternity, Unpaid, Compassionate)
Default annual entitlements — the standard number of days or hours each worker type is entitled to per year (e.g. 28 days for full-time permanent staff)
Payroll treatment — whether the leave type is paid, unpaid, or calculated differently (e.g. holiday pay for bank staff via accrual)
Who can request each type — workers can only submit Annual Leave via the app; all other types must be added by an admin on the desktop
Setting Individual Entitlements
Once leave types are configured, individual entitlements can be set or adjusted per staff member via their profile. See Setting Leave Entitlements for Staff for step-by-step instructions.
Requesting Changes After Go-Live
If you need to add a new leave type, change the name of an existing type, or adjust how a leave type feeds into payroll, contact your Florence implementation contact or raise a request with the support team. Changes to leave type configuration can have downstream effects on payroll calculations, so these are managed by Florence.
FAQs
Can workers choose any leave type in the app?
No. Workers can only request Annual Leave via the Florence Go app. All other leave types must be added by an admin on the desktop portal. This is by design to ensure accuracy for leave types like sick leave or maternity that require admin oversight.
Can I add a new leave type myself?
Not directly — leave types are managed at the configuration level by the Florence team. Contact support to request a new type.