There are a number of reasons why your rating may be lower than expected.
​
It could be because of your performance on a particular shift. Cancelling multiple shifts within a short period of time also lowers your overall rating.
​
The more shifts you pick up and perform well, the better your chances of increasing your rating.
​
If you're consistently getting ratings of 4 and would like some tips on improving your performance, the best option is to speak with care organisations directly for feedback. This shows your commitment to delivering excellent care and can help you understand what you could do differently to boost your rating.
​
If you don't think you've been rated fairly, find out what to do here (https://help.florence.co.uk/en/articles/3781432-i-think-i-have-been-rated-unfairly-what-should-i-do).