A Protection of Vulnerable Groups (PVG) certificate is an enhanced police check that's required to work in the care sector in Scotland.
​
Before you start picking up shifts with Florence, we'll need to apply for a new or updated PVG on your behalf through our organisation. If you've previously had a third-party PVG issued more than a year ago, we can apply for an update for you.
​
You'll need to pay £18.00 to Disclosure Scotland to update your PVG, but we'll reimburse you once your police checks have cleared and you've worked your first shift with Florence.
​
To apply for a PVG update, please send proof of your address dated in the last three months with the subject 'PVG update request’ to [email protected].
​
​Proof-of-address documents we can accept include:
• Utility bill (except mobile phone).
• Bank or building society statement.
• Credit card statement.
​
Once we've made an application on your behalf, you'll get an email from Disclosure Scotland with a link to complete your part of the application, including payment.
​
If payment is not made within seven days, we'll need to apply for the PVG again.
​
​Important: If your PVG doesn’t include working with protected adults, we'll need to apply for a full PVG for you, which will cost £59.00.
​
You won't be able to work with us until we've received your PVG update. If you've had a PVG issued within the last 12 months, you can fast-track your onboarding with us by uploading a copy onto your Florence profile.
​
If you have a conviction that you think will be flagged on your PVG, find out what to do here (LINK:https://help.florence.co.uk/en/articles/6158429-i-have-a-conviction-on-my-pvg).