Why has my PVG been rejected?

A Protection of Vulnerable Groups (PVG) certificate is an enhanced police check that's required to work in the care sector in Scotland.
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Before you start picking up shifts with Florence, we'll need to apply for a new or updated PVG on your behalf through our organisation.
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​If your PVG has been rejected, it might be because:
• You have a basic disclosure PVG, rather than an enhanced PVG.
• Your PVG is under a different name.
• Your PVG is more than a year old.
• Your PVG is less than a year old, but it's from a third party. If you need an updated PVG through Florence, find out what to do here (https://help.florence.co.uk/en/articles/6158415-i-have-a-pvg-dated-in-the-last-12-months).
• Your PVG has a conviction on it.
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If you have a conviction on your PVG, you may still be able to work with us after we've completed some extra checks. Find out more here (https://help.florence.co.uk/en/articles/6158429-i-have-a-conviction-on-my-pvg).
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If you've never had a PVG, you can get the process started here (https://help.florence.co.uk/en/articles/6158456-i-have-never-had-a-pvg).