Rejected Documents
When our compliance team reviews documents each document type has specific requirements. If your documents are being rejected make sure you check our guides:
If you can’t see a potential reason here are some of the most common reasons documents are not being accepted.
- Profile Packs
-No profile photo on the pack
-Not enough relevant details (background check, training, PINs)
-Name does not match the worker
- Photo Identification
-Out of date
-Uploaded as incorrect type
-Not accepted form of ID
- Background/Criminal Record Checks
-Not a first party or not on the Update Service
-Certificate number or issue date not visible
-Older than 3 years
- Right to Work Documents
-BRP/Entry Clearance uploaded instead of Share Code
-NI Number uploaded as standalone RTW (requires Full Birth Certificate)
-Short Birth Certificates are invalid
-Raw Share Code uploaded without results page
- Registration Pins
-Incorrect worker pin
-Not showing on the register
-Sanctions showing on their ability to practise