We understand that circumstances may arise where a booked worker is unable to attend their shift. To address this, we’ve made it possible for agencies to cancel the original worker and propose a replacement candidate within the product.
Key points to note:
A booking only becomes official once the client approves the proposed replacement.
The client is under no obligation to approve the new candidate.
All worker swaps must be completed through the Florence platform.
How it works:
If your worker cannot complete a shift, you’ll have two options on the platform: cancel or swap:
If you select swap, you’ll be shown a list of eligible workers to propose as an alternative:
Once you’ve selected a replacement, you’ll confirm the swap request:
What happens next?
Florence will notify the client, informing them that the originally booked worker has been cancelled and a replacement has been proposed.
The shift will also be released to other agencies while awaiting the client’s decision.
We hope this update makes it easier to manage any unforeseen changes while maintaining a seamless experience for all parties involved.