If you are unable to propose a specific worker there are a few things to check:
Is the worker compliant?
Is the worker approved for the type of shift you want to propose for them ? (a carer cannot work a nurse shift for example).
Is the worker’s profile complete? Missing personal information, such as a phone number or email address, can prevent shift proposals. Ensure these details are updated in their profile using generic options if necessary.
Are their professional registration pins (e.g., NISCC pins) up to date? Add or update these pins and check for annual revalidation, as expired pins must be re-submitted for compliance approval.
If the worker is not yet marked compliant you will not be able to propose them for the shift on the platform. If you are trying to propose a worker who is only approved as a carer they will not be able to work a nurse shift or a nurse will be unable to work a carer shift unless they have the worker type activated.We do this to ensure that anyone who works a shift has all the required documentation and is skilled to work the shift they proposed for.
Compliance-related updates, such as registration pins or other required validations, are reviewed by the compliance team. This process can take up to 3 working days. If delays occur, it may be necessary to follow up for escalation. Ensuring timely updates and communicating with the compliance team helps minimize disruptions.
After ensuring that missing details or compliance issues have been addressed, you can verify if the worker's profile is marked as complete. For instance, profiles that previously lacked contact information or had expired pins should function properly post-update.
See how to request a change of worker type here