We operate two different models across our Agency Manager offering. It is the decision of the client as to which model they are following:
The first one is where the client receives a summary of what they owe, and they pay us based on their payment terms and we then pay the agencies.
The second is where the clients pay the agencies directly.
Payment direct:
In cases where the clients are making payments directly to the agencies, we provide the data about shift bookings but payments will be handled between the client and yourselves, based on the terms you have agreed.
In the first one, the payment terms will be specified in the contract you signed between yourself and client. We are not party to it. If you have questions or queries then feel free to contact the client. If it persists then please let us know so we can help.
Payment through Florence:
The process is as follows. We will send an invoice to the client on a weekly basis and await payment from the client as per the terms of their contract. When we have the funds, we will process payments for agencies the following Wednesday, by BACS. You will receive money in your account as soon as the BACS payment has gone through after that, ideally by the Friday of that week.
Where we receive the funds before paying you, we will pay you as quickly as we can once we have received the fund and reconciled it appropriately.
We understand the need to be paid in a timely fashion.
We will automatically pay you and there is not requirement for you have to request the payment. At the moment we manage the process of reconciliation and payments each Wednesday. By the end of each Wednesday we instruct a BACS payment which usually lands in the bank of the agency on the Friday of the same week.
We are looking into offering the ability for agencies to be able to draw down on funds quickly. If this is something you would be interested in please get in touch.