Florence

Agency Manager - Logging in

Agency Manager - Adding Admin Staff

Agency Manager - Notification Preferences

Agency Manager - Signing Up & Registering

Agency Manager - Roles & Branches

Agency Manager - Forgotten Password

Agency Manager - First Log In

Agency Manager - System Navigation

Agency Manager - Getting in Touch

Agency Manager - How can I be added to a panel?

Agency Manager - Right to Work & ID Checks

Stephen Paul

Alison

Connor McQuillan

Agencies Helpdesk

Agency Manager - Agencies - Adding Your Workers

Agency Manager - What documents can you use?

Agency Manager - Personal Identification

Agency Manager - Right To Work Documents

Agency Manager - Registration Pins

Agency Manager: Criminal Record Checks

Agency Manager - Profile Packs

Agency Manager - My workers documents have been rejected, why?

Agency Manager - Workers Details

Agency Manager - Profile Photos

Agency Manager - Agencies - Maintaining Compliance

Agency Manager - Agencies - Academy

Agency Manager - Biometric Residence Permit

Agency Manager - Archiving (Removing) Agency Workers

Agency Manager - Managing Workers

Agency Manager - Agencies - Changing Workers Roles\Types

Agency Manager - Agencies - Blocked Candidates

Agency Manager - Skills

This guide explains what qualification documents we need for nursery staff on Florence, and how to make sure they're approved without delays. Getting this right first time saves everyone time,…

Agency Manager - Educator Compliance: Understanding Qualification Requirements

Agencies - Managing Workers

Agency Manager - Proposing workers

Agency Manager - Withdraw a worker/Cancelling Shifts

Agency name change / Shift Swap / change of worker

Agency Manager - Agencies - Shift Swapping

Agency Manager - Unable to see shifts

Agency Manager - Unable to propose any workers

Agency Manager - Unable to propose a specific worker

Agency Manager - What if our worker was booked for one type of shift but done another type of shift?

Agency Manager - Removing applicants from a shift

Agency Manager - Agencies - Bank Holiday Rates

Agency Manager - Agencies - Proposing Candidates

Agency Manager - Agencies - Cancelling or Withdrawing Candidates

Agency Manager - Agencies - Incidents

Agency Manager - Agencies - Lateness

Agency Manager - How do you define when a day shift starts or a night shift starts?

Agencies - Shifts

Agency Manager - Submitting a timesheet

Agency Manager - Rejected Timesheet

Agency Manager - Submission deadlines

Agency Manager - Agencies - Timesheets

Agency Manager - Agencies - Timesheet Amendments

Agency Manager - Agencies - Timesheet Submission Deadlines

Agencies - Timesheets

Agency Manager - Invoicing - When do we get paid?

Agency Manager - Invoicing & Payments

Agency Manager - Agencies - When do we get paid?

Agency Manager - Agencies - What to do if an invoice hasn't been paid on time

Agency Manager - Agencies - Invoice Disputes

Agency Manager - Agencies - Where to Find Rates

Agency Manager - Agencies - How are Rates Determined

Agencies - Rates & Invoicing

Agency Manager - Agencies - Audit Process

Agencies - Incidents & Audits

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.