Invoicing - I have a dispute about my invoice, what do i do?

If there is an issue with the times on a timesheet that has been approved, there is the option to request an amendment on the platform.

You can do this by finding the approved timesheet, requesting to amend it and providing the updated timings.

The client will be able to review the request and approve it.

If you have an issue with another aspect of the invoice and are being paid directly by the client, it is best to liaise with them to adjust it.

If you have an issue with an invoice that will be or has been paid by Florence, please get in touch with our team and we will do our best to assist.

Please contact [email protected]