We understand that it's sometimes necessary to cancel shifts. You can read our cancellation policy here (LINK: https://help.florence.co.uk/en/articles/3702626-florence-cancellation-policy-for-clients).
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​If you need to cancel a shift, here's how:
1. On the 'Shifts' tab, select the date of the shift you need to cancel.
2. In the top right corner of the page you should see a ‘Cancel’ button.
3. Select 'Cancel' and complete all sections of the cancellation form and agree to the terms and conditions at the bottom of the page.
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If there was an approved applicant for the shift, their contact details will show on your screen once the shift has been cancelled. As a courtesy, we ask that you call the agency directly to let them know that their shift has been cancelled.