At the point you join the panel of a particular care provider you will be invited to sign up to some new terms of business with that care provider. These will replaced any you had in place before. We will facilitate this. Each time you are added to the panel of a new provider you will need to sign new terms. (This is a one time exercise for each provider.)
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These terms outline a number of key expectations and obligations. For example, by joining their panel you agree to follow their rate process. This includes the hourly rate and how those rates are used to calculate the overall charge you will be paid.
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It is important you review and understand these. Once you agree to a booking you are agreeing to follow this and it can not be changed after the event. The way rates are calculated may be different to what you have done before. It is important you understand this. You can amend the rate sont he platform here