Notifications in Florence Go
Florence Go keeps workers informed about their schedule, timesheets, and leave through push notifications. This article explains what triggers each type of notification and how to manage your notification settings.
Push Notifications (In-App)
Push notifications are sent directly to your phone when certain events happen. You will receive a push notification when:
Your rota is published — a new week of shifts is available to view
A shift is cancelled or changed by your manager
You have a timesheet to submit after a completed shift
Your leave request is approved, rejected, or revoked
SMS Notifications
In addition to push notifications, Florence may also send SMS messages to the mobile number on your profile. SMS notifications are typically used for:
Initial account setup invitation
Shift reminders
Leave decision updates (if push notifications are not enabled)
Enabling Push Notifications
If you are not receiving push notifications, check that notifications are enabled for Florence Go on your device:
iPhone:
Go to Settings > Notifications
Find Florence Go in the list
Make sure Allow Notifications is turned on
Android:
Go to Settings > Apps
Find and tap Florence Go
Tap Notifications and make sure they are enabled
FAQs
I'm not getting any notifications — what should I check?
First check that notifications are enabled for Florence Go in your phone settings (see above). Also check that the mobile number and email address on your Florence profile are correct.
Can I turn off certain notifications?
You can control push notification permissions through your phone's settings. Within Florence Go, notification preferences are adjustable from the app's settings as well.