Admin Notification Preferences
Florence sends notifications to admin users when key events happen across the rota, timesheets, and staff activity. This article explains what notifications admins receive and how to manage preferences.
What Notifications Admins Receive
Rota & Shifts
A worker has accepted or declined a shift (where applicable)
A shift is approaching with no worker assigned
Timesheets
A worker has submitted a timesheet for approval
There are timesheets awaiting approval before an upcoming payroll run
Leave
A worker has submitted a leave request
A worker has cancelled an approved leave request
Staff Activity
A new staff member has completed their profile setup
Managing Your Notification Preferences
Notification preferences for admin users are managed from within your Florence account settings.
Click the 3 dots on the top right of the Florence portal.
Go to Email Preferences
Toggle notifications on or off for the categories relevant to you.
Save your preferences.
Email vs. In-Portal Notifications
Most admin notifications are delivered by email to the address associated with your Florence account. Some notifications also appear as in-portal alerts (a notification badge in the Florence portal interface). Ensure your email address on your profile is current and that Florence emails are not being filtered to junk.
FAQs
I'm getting too many email notifications — can I reduce them?
Yes — go to your Email Preferences and disable the categories you don't need. If you manage multiple locations, you may want to limit notifications to your primary location only.
I'm not getting any notifications — what should I check?
Check that your email address on your Florence profile is correct and that Florence emails aren't landing in your junk folder. Also check your Notification Preferences to confirm they are enabled. If issues persist, contact Florence support.