This guide will explain how to troubleshoot any issues you may be experiencing with the Florence app. We understand log in and notification issues can be disruptive, please follow the below steps to resolve any issues.
Log in issues -
If you are experiencing issues logging in, please ensure you are checking the following:
Your email address is correct
Your password is correct
If the above details are correct, you may need to reset your password, to do this please:
1. Select ‘Sign in’
2. Click ‘Forgot your password?’ under where we ask for your login details
3. Enter the email address that you have registered with and select ‘reset password’
4. You will then receive an email with a link to reset your password
If you've tried resetting your password and are still unable to log in, our Customer Support team is ready to help, please contact us on [email protected] for assistance.
Notification issues -
We understand it’s important to keep you notified of any important updates relating to your shifts, timesheets and documents. If you find you are not being notified, please check the following:
Your notification settings are turned on via the app:
You can turn notifications on by tapping "Your profile" in the app, then tapping “Notifications”. Once you have allowed notifications in the app, you will begin to receive app notifications.
Notification settings are tuned on via your phone settings:
Iphone - go to Settings > Notifications, tap the app, and toggle on Allow Notifications
Android - go to Settings > Notifications > Notification History and toggle it on
We will notify you via 2 ways - through the app and by email. If you notice you are not receiving email notifications, please contact our Customer Support team to ensure there is no issue with your email address.