If you’ve recently applied to join Florence, you might be wondering what stage your application is at or why it hasn’t been approved yet. Here’s a clear breakdown of what happens after you sign up, what our team checks, and when you can expect to start booking shifts with us.
We’re reviewing your information
As you are completing your registration, our onboarding team begins checking the details you’ve provided. This includes:
Your work history
Your references
Your right to work - UK Passport, Share Code, ECS Check
Your background check - DBS, PVG, Access NI
Your photo ID - driving licence, passport
Your professional registration pin, if applicable
You may be asked to update or resubmit documents
If anything is missing, unclear, expires, or doesn’t meet compliance requirements, we’ll let you know. Common reasons we might reject documents include:
A reference doesn’t cover the correct dates
A work history gap that needs explanation
A training certificate that can’t be accepted
A background check that needs updating
A right to work document that needs doesn’t match your profile name
A photo ID that doesn’t meet our guidelines
Please note, most applications need to be updated at least once before approval.
Your checks are completed one by one
Some parts of your application take longer than others. For example:
References - this section is dependent on how fast your referee can supply the reference
Background checks - this section can take several weeks depending if you are updating an existing check or applying for a new one
Right to work - may require additional information
Training certificates - may require manual review
Once all sections are complete, we’ll update your profile to show the final checks are being completed. This includes:
Conforming your compliance status
Ensuring all documents are up to date
You’ll receive confirmation when you’re approved
As soon as your application is fully approved, you’ll receive an email letting you know you can start booking shifts. You’ll then be able to:
Browse available shifts
Apply directly through the app
If you’re unsure, we’re here to help
If you feel your application has been stuck or you’re not sure what’s still outstanding, our team can check the status of your application. Just reach out to us through the app or via email on [email protected] and our team will confirm what’s happening.